Easy Hassle Free Returns
No Re-stocking Fees
The following return policy pertains to Kichler Superstore products. We want you to be delighted with your Kichler Superstore purchase. If you are not completely satisfied with your purchase, you may return it within 30 days after receipt, for a refund, less any applicable shipping and handling charges. Please note to be eligible for a refund, you must receive an RMA (Return Merchandize Authorization) from Kichler Superstore and your returned goods must reach the Kichler Lighting Return Center in Ohio within 30 days of when you originally received your order.
Please note that you are responsible for all return shipping charges and for insuring and proof of tracking back to us. When applicable, shipping fees charged at time of purchase are not refundable. Please make sure to return your item to the correct return address listed below to avoid any handling charges.
We are sorry but we cannot accept the following returns:
- Returns shipped to us later than 30 days after receipt
- Unauthorized returns (without an RMA)
- Returns without original packaging, including all papers, parts and associated pieces
- Returns on used or installed products
- Returns on products damaged due to improper care or use
- Any custom made or custom built fixture
- Clearance items, custom quotes, special discounts, and orders of 10 or more units
- Light bulbs, parts and shade
- Any Item without the correct RMA number written on a separate sheet taped to the box
Thank you for your understanding.
How do I return my item?
Please email Customer Service for more information on returning an item, or call us at 888-654-2474. You will be provided with a Return Merchandise Authorization (RMA) number and more information. Products must have the assigned RMA number written on a separate sheet taped to the box or the item will be refused upon receipt.
Please note that if you choose to refuse delivery of your package instead of following our return procedures, you will be charged a $50 per box service fee.
Where do I return my item?
All returns must be sent to the Kichler Lighting Returns Center in Ohio. . Returns sent to any other address may be refused or will incur an additional handling charge of $50 per box.
Kichler Lighting Return Center
7711 E.Pleasant Valley,
Cleveland, OHIO 44131
How long will it take to receive my refund?
We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.
Are there any restocking fees?
At Kichler Superstore, we want you to have a great shopping experience. Thus, we have waived all restocking fees on our products.
What happens if an item gets damaged in transit?
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When an item is shipped by FedEx, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please email Customer Service or contact them by calling 1-888-654-2474 noting what was damaged, so that we can assist you immediately, and expedite a new item right away.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call Customer Service right away so we can file a claim with the truckers and expedite a replacement immediately.
In the rare event of a manufacturer defect, we again ask you to call Customer Service with a detailed explanation of the problem or issue. A member of our customer relations staff will instruct you on how to go about getting your item replaced, or getting the correct parts expedited from the manufacturer.